Privacy Policy.

Spring Grove Fresh Food Company
(A division of The McCaughey Group)

Spring Grove Fresh Food Company ("we", "us" or "our") is committed to protecting your privacy. We understand the importance of keeping personal information secure and confidential.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to information collected through our website and through our business operations.

Our commitment to privacy.

We respect your privacy.

  • We do not sell, rent or trade your personal information to third parties
  • We do not publicly display your personal details
  • We take reasonable steps to protect all information we collect

What is personal information?

Personal information is any information that identifies you, or could reasonably identify you.
This may include:

  • Name
  • Contact details (email, phone, address)
  • Business details
  • Payment or billing information
  • Website usage data (such as IP address)
  • Any information you provide to us directly

How we collect your information.

We collect personal information only where it is reasonably necessary for our business activities.
This may occur when you:

  • Submit an enquiry via our website
  • Contact us by phone, email or post
  • Request product or service information
  • Engage with us as a customer, supplier or partner
  • Subscribe to communications or marketing
  • Interact with our website

We may also collect technical information such as IP address, browser type and usage data to help improve our website and services.

Cookies and website tracking.

Our website may use cookies to enhance your experience.
Cookies help us:

  • Understand how users interact with our website
  • Improve functionality and performance
  • Remember preferences and form inputs

You can adjust your browser settings to refuse cookies, however this may impact your experience on our site.

We may also use third-party tools such as Google Analytics to analyse website traffic in a de-identified way.

How we use your information.

We use your personal information to:

  • Respond to enquiries and provide customer support
  • Supply products and services
  • Process transactions and manage accounts
  • Communicate with you about our business
  • Improve our products, services and website
  • Conduct internal research and business development
  • Comply with legal and regulatory obligations

We may also send you updates, news or marketing communications where relevant. You can opt out at any time.

Disclosure of personal information.

We may disclose your information to trusted third parties where necessary to operate our business, including:

  • Service providers (IT, hosting, logistics, marketing)
  • Professional advisers (accountants, lawyers)
  • Payment and financial service providers
  • Government or regulatory authorities where required

We take reasonable steps to ensure all third parties handle your information securely and in accordance with privacy laws.

Storage and security.

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access or disclosure.
Information may be stored:

  • Electronically (secure systems and servers)
  • In physical form (secure storage)

Security measures include password protection, firewalls and controlled access.

Access and correction.

You may request access to the personal information we hold about you.
If your information is incorrect, incomplete or out of date, you can request that we update it.
Requests can be made using the contact details below.

Third party websites.

Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites and recommend reviewing their policies separately.

Data retention.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Changes to this policy.

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Contact us.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Spring Grove Fresh Food Company
9 Dyraaba Street, Casino NSW 2470 Australia
Postal Address: PO Box 219, Casino NSW 2470 Australia
Phone: 02 6662 4844
Email: sales@springgrovefreshfood.com.au